FAQs

Please drop us a message if we've missed anythingwe'll sort it for you.

Is it a SAD light?

It's made to the same specification however is not a registered medical device. To be called an SAD light, it has to be a registered medical product which is then suggested for people with medical conditions such as Seasonal Affective Disorder or depression.

The UPP light is not a registered medical product so is therefore available for anyone and everyone who knows and appreciates high quality light. We don't do labels at UPP.

Can the light be used to relieve seasonal affective disorder (SAD) symptoms?

It's a full spectrum light with an intensity of 10,000 lux and 4600 lumens however we can't make any claims that this light will affect your mood in anyway - that's for you to judge.  It's big and it's bright and we've made it to mimic daylight.

30 day, no questions return policy

You can return new and unused product(s) within 30 days of making Your purchase, subject to the limitations set out in these Terms.

When is it recommended to use the light?

It's recommended to use the light in the mornings and daytime and to stop using the light a few hours before going to bed so that your body can adjust to the evening cycle to prepare you for sleep. Use at your own discretion.

Could this light keep me awake?

Yes, most definitely.

All light causes an increase in serotonin, the brighter the light, the greater the effect. It does this by preventing the serotonin from being converted into another hormone called melatonin which makes us feel tired in order to prepare us for sleep as it gets darker (that's why we can often get grumpy when we're tired).

So if you want to wake up naturally without coffee or need to stay up late working, just keep the light on and you'll notice the difference.  Just remember to turn it off at least an hour before you want to sleep!

Does it come with a Guarantee?

Yes, the light comes with a 1 year guarantee/warranty as standard. After purchasing, you can register the light to extend this to 2 years which covers it against manufacturing defects. You must register your warranty within 2 weeks of the purchase date in order for it to be valid. See warranty conditions for full details.

Can I spend too long in front of the light?

Use your own judgement. If you feel uncomfortable or like you've had too much light then turn it off, just like you would any other light source.

Be aware that using the light into the evenings may keep you awake so just be aware of that and use your own judgement.

How long can the light be kept on for each day? Is there a limit?

We recommend using the light no more than 8 hours in one day to prolong the life of the unit.

How much does it cost to run?

At 45 watts, the upp® light will consume slightly under £0.08 for 8 hours of use.

*Calculated using the UK (Midlands) EDF rate of 22p/kWh (Standard tariff).

Works out at roughly 1 pence per hour.

Where is the best place to use the light?

Where you spend most of your time is recommended. Main use areas so far are kitchens, dining rooms and offices. Any area that you use a lot will appreciate that bright daylight feeling. If you do suffer in the morning then you might want to try it by your bed or where you get dressed so you can get your circadian rhythm going first thing.
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